Returns Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on the Uvaly app or website. Return requests must be raised within 14 days for Uvaly Mall items, or within 7 days for non-Uvaly Mall items from the date of delivery.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories)
Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.
Phones and Tablets
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
Change of Mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Uvaly if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.
*Mobile phone is considered activated once a SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.
Fashion
Clothing, Apparel, Sunglasses, Shoes & Accessories
Change of mind is applicable for return and refund (excluding non-Uvaly Mall items shipped from overseas)
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
Bags, Eyewear, Jewelry, Watches, Women's Intimate Apparel & Men's Innerwear.
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
Items that are non-returnable: All custom-made items, Fine Jewelry (gold, diamonds, gems etc.)
Beauty & Health
Makeup, Fragrance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: All types of Beauty Services
Appliances
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Computing & Gaming
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: We do not accept returns for any used items. For laptops with brand warranty, Uvaly will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.
Items that are non-returnable: All software products that are labeled as non-returnable on their product details page
Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.
TVs, Audios & Cameras
Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Movies, TV Series & Music voucher or services
Home & Living
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Sports & Travel
Clothing, Apparel, Shoes & Sunglasses
Change of mind is applicable for return and refund (excluding non-Uvaly Mall items shipped from overseas).
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
For overseas products, please refer to the product page to check the applicable return reasons.
Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
For overseas products, please refer to the product page to check the applicable return reasons.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Baby, Toys & Kids
Clothing, Apparel, Sunglasses, Shoes & Accessories
Change of mind is applicable for return and refund (excluding non-UvalyMall items shipped from overseas).
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Grocer's Shop
Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Digital Goods
Non-returnable
Other Categories
Books & Stationery
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Pet Supplies
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Automotive & Motorcycles Accessories and Others
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services
Medical & Industrial Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Tools, DIY & Outdoor
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.
Laundry & Cleaning
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Uvaly's assessment.